Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) page! Here, we’ve gathered answers to some of the most common questions we receive from our valued customers. Whether you’re looking for information about our products, shipping, returns, etc., you’ll find the details you need right here. If you have a question that isn’t covered, please feel free to reach out to us at contact@asuak.store, and we’ll be happy to assist you.
What is the delivery time of my order?
The delivery time is usually between 5-9 business days, for more information about shipping, you can visit our “shipping policy” page.
What are the shipping costs?
We offer free shipping on All orders.
How can I track my order?
After receiving your tracking number, you can track your order on the ‘Track Your Order‘ page.
Can I return my order?
If it’s eligible for a return, yes you return it. To know if your order is eligible for a return, you can visit our “return policy” page.
How do I return my order?
If your order is eligible for a return, you can follow the next steps:
1. Email us at: contact@asuak.store
Please provide the reason for return and include your order number.
Note: If you are returning a defective product, please include images of the defect.
2. Once we receive your email, we will send you the return address and a free downloadable return label.
3. Ship the product, along with the return label to the provided address and share the tracking number with us.
My Track & Trace code does not provide any information, how is this possible?
As soon as your package has arrived at the mail order company, the Track & Trace information is available. There may be some delay, which means that the information is not immediately visible.